Rescheduling and cancellations

If you need to reschedule or cancel your appointment, we require 24 hours notice.

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Lateness 

To provide the best possible service to all of our clients, we ask you to contact us if you are running late. 

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As our clinics are very busy we may ask you to reschedule your appointment or wait for an available slot so that all of our patients receive the best possible service.

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If you are more than 10 minutes late to your appointment without prior agreement, we may consider you have failed to attend the appointment. 

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Failure to attend

If you fail to attend your appointment or are more than 10 minutes late, we will deem you have missed the appointment

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Terms and conditions for treatment packages: 

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Payment

Full payment is taken on the purchase of a treatment package

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Refunds

Non-refundable after use of one treatment session. Treatment packages must be used within 12 months of purchase.

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Failure to attend

If you fail to attend your appointment or are more than 10 minutes late, we will deem you have missed your appointment. This will count as one of your sessions. 

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Eligibility

Must have had an initial assessment prior to the purchase of a treatment package

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Military and Emergency services discount does not apply to packages. 

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